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At Cha Cha’s Boutique, we want you to love your purchase! Because our products are sourced via trusted partners, our return policy is designed to be fair while aligning with the capabilities of our suppliers.

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Returns & Exchanges
We currently do not accept returns or exchanges for reasons such as size, color, or change of mind, as each item is shipped directly from our partners. Please check sizing guides and product details carefully before placing your order.

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Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or not as described, we will gladly offer a replacement or refund—at no cost to you. To qualify, please contact us within 7 days of delivery and provide:

• A clear photo of the item and packaging

• A brief description of the issue

• Your order number

 

Refunds (if applicable)
Once your claim is approved, a refund will be issued to your original payment method. Processing time may vary depending on your bank or credit card provider.

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Items Not Eligible for Refund
We cannot issue refunds or replacements for:

• Orders with incorrect shipping information provided by the customer

• Delays caused by carrier or customs processes

• Items marked as final sale or clearance

• Minor variations in color, size, or detail due to supplier differences

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Need Help?
If you have a problem with your order, please reach out to us at admin@chachasboutique.com.

 

We're here to assist and will do our best to make it right.

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Last Updated: August 2025